Click Next to continue. Press F10 and then press Enter to save and exit. If there is still no sound, change the on-board sound settings in the BIOS. The Volume Mixer window opens. If there is still no sound, continue to the next step when you are sure the headphones are connected to the correct audio connector on the back of the computer. 
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The Troubleshoot computer problems page opens. Properties selection for My Computer.
Downloading drivers from audio technology providers If you cannot find a driver from HP or Device Manager, download and install an updated audio driver package from the audio technology provider using the following steps. Europe, Middle East, Africa. There are several things that can change sound volume: If the fuse looks good, swap the fuse anyway and keep the older fuse as a spare. Javascript is disabled in this browser.
HP and Compaq Desktop PCs – No Audio Device (Windows XP)
How does HP install software and gather data? If there is still no sound, continue to Update the audio driver. If the installer cannot detect the proper files for UAA, the installer opens the message window and exits the installation. If sound problems persist, inspect the speaker hardware.
Message 4 of For more information, see Testing for Hardware Failures. Let HP identify any out-of-date or missing drivers and software. On certain Compaq Presario computers prior to press the F10 key instead of F1.
Inspecting speaker hardware power, speakers, and fuses Check the speakers to see if the power cord is connected and that the speakers are receiving power. Use the following steps to enable sound and remove the message:. If you do not know what type of sound hardware you have, open Device Manager again and look in the Sound, video and game controller section. Is my Windows version bit or bit? Please post the full product number and operating system in use on your computer.
This tool applies to Microsoft Windows PC’s only. Start the computer and check for sound. If there is still no sound, change the on-board sound settings in the BIOS.
No sound -A Conexant audio device could not be found.
HP Customer Support – Software and Driver Downloads
To prevent damage to the speakers and to prevent fuses from blowing in the future, keep the following items in mind when using the computer:. Doing so reduces the quality of the sound and is harder on the speakers. Use the following steps to adjust volumes to correct levels:. Turn off power to the subwoofer and unplug power to the speakers. Follow the on-screen instructions to complete the speaker setup.
HP Desktop PCs – No Sound from the Speakers or Headphones (Windows 7) | HP® Customer Support
If sound is still not working, install the sound driver. Europe, Middle East, Africa. Find and select the advanced menu items that correspond to audio.
See your browser’s documentation for specific instructions. This video shows how to enable Windows Audio Service.
If you have a question, please create a new topic by clicking here. If sound problems persist or no drivers could be found and installed, check Device Manager. If headphones are connected and you are not using siund as your main speakers, disconnect the headphones now.
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